Your Bill

You may receive multiple bills from Loma Linda University Health. For services in one of our hospitals, you will receive a statement of all hospital services while in our care. Your physician’s charges will be sent to you in a separate statement.

Insurances Accepted and General insurance Questions

Loma Linda University Health has contracts with many insurance companies and accepts most state and federal funding including Medicare and Medi-Cal. If you have questions about specific health insurance programs or coverage issues, please call one of our patient service representatives.

Billing and Statement Questions

If you have questions regarding insurance billing or patient balances, please have your account or medical record available.

Hospital Billing  909-558-4440

Financial Assistance

A financial counselor is available in the Patient Access Office to assist patients who are unable to pay their estimated liability prior to treatments or who have large outstanding balances. This assistance includes linking patients to available funding sources such as State Medical Assistance programs or by assisting with the Financial Assistance program. For questions, please contact the Patient Access Office at 951-290-4228.

Unless otherwise indicated, the Loma Linda University Health (LLUH) Charity Care/Discount Payment Policy only applies to services provided by a LLUH hospital. Any services provided by other entities participating in your care are not covered by this Policy. This includes physicians, ambulance companies or other providers that bill separately for their services.

We’re committed to providing care to all our patients, no matter your financial situation. If your income is less than 400% of the federal poverty guidelines, you may be eligible for assistance. Our financial assistance programs are available when you need help paying your hospital bill.

Call us for help at 909-651-4177