Real‑Time and Two‑Way Billing Alerts — Now Available
Manage medical bills and more via text message. Real‑time and two‑way billing alerts allow you to get instant billing updates, make payments, ask questions, access support, and more. Starting February 10, text “START” to 24947 to set up text alerts. You can also log into your myLLUHealth account to sign up. Get more helpful info below.
Your Bill
You may receive multiple bills from Loma Linda University Health. For services in one of our hospitals, you will receive a statement of all hospital services while in our care. Your physician’s charges will be sent to you in a separate statement.
Insurances Accepted and General insurance Questions
Loma Linda University Health has contracts with many insurance companies and accepts most state and federal funding including Medicare and Medi-Cal. View our complete list of accepted insurance for more information. Or if you have questions about specific health insurance programs or coverage issues, please call one of our patient service representatives.
Billing and Statement Questions
If you have questions regarding insurance billing or patient balances, please have your account or medical record available.
Hospital Billing 909-558-4440
Financial Assistance
A financial counselor is available in the Patient Access Office to assist patients who are unable to pay their estimated liability prior to treatments or who have large outstanding balances. This assistance includes linking patients to available funding sources such as State Medical Assistance programs or by assisting with the Financial Assistance program. For questions, please contact the Patient Access Office at 951-290-4228.
Unless otherwise indicated, the Loma Linda University Health (LLUH) Charity Care/Discount Payment Policy only applies to services provided by a LLUH hospital. Any services provided by other entities participating in your care are not covered by this Policy. This includes physicians, ambulance companies or other providers that bill separately for their services.
We’re committed to providing care to all our patients, no matter your financial situation. If your income is less than 400% of the federal poverty guidelines, you may be eligible for assistance. Our financial assistance programs are available when you need help paying your hospital bill.
Call us for help at 909-651-4300
Real‑Time and Two‑Way Billing Alerts
What are real-time billing notifications vs. two-way text messages?
Real-time billing alerts are no-reply notifications we send to your mobile phone when your billing account has new statements, payment confirmations, and other important alerts. Our two-way text message system allows you to respond directly to our messages to pay account balances, select payment methods, make appointments, receive after visit summaries, and more. The links that appear in these messages are secure.
How do I start and stop receiving messages?
Text “START” to 24947 to begin receiving notifications about your medical care, including appointments, prescriptions, billing, and more. Once you sign up, you’ll keep getting text notifications unless you change your preferences. Text "STOP" to 24947 to cancel this service anytime. If you opt out, you’ll no longer receive text alerts but will still get reminders in your patient portal.
You can also manage all your communication preferences through your myLLUHealth account.
Does it cost to receive text notifications?
Our messaging system is free — we will not bill you for this service. However, there may be possible charges associated with your cell phone carrier and service plan. Standard messaging and data rates may apply.