Contact Us

Hours of operations and contact information:

Patient Access Main Office
Monday - Friday 5:30 a.m. - 5:00 p.m.
Phone: 951-290-4228

Patient Access in the Emergency Department is open 24/7 365

Description of Services

The Patient Access Department performs registrations for Loma Linda University Medical Center-Murrieta Admissions, Emergency Department, Surgery, and select outpatient services. This department coordinates all phases of the revenue cycle from pre-registration up to and including registration, insurance verification and benefit review. The Patient Access Department interviews and registers patients at the time of or prior to their visit date and for inputting demographic and insurance information into the system to initiate a medical record and bill. We confirm your insurance benefits with various online verification systems or through telephone inquiries. We also generate and complete all applicable forms for each visit and collect appropriate documentation for managed care programs regarding referrals and authorizations.

Important Information

Upon Arrival for Services

  • Please arrive 30 minutes prior to your scheduled appointment.
  • Please bring your insurance card and Identification if applicable.

Pre-Registration for Maternity Services

You may pre-register for you delivery Monday thru Friday between the hours of 8:00 a.m. to 4:00 p.m. at our patient access office located in the hospital lobby.


Scheduled admissions from home, Physicians Offices, and outside facilities check in with the Admissions office upon arrival for registration and to be escorted to the hospital unit.

The main admissions office is open from 5:30 a.m. to 5:00 p.m. Monday thru Friday, (excludes weekends and holidays).

There is an admissions staff member in the Emergency Department 24/7 when the main admissions office is closed.

Emergency Department

Patients of any age in a medical emergency can be seen in the Emergency Department. The Patient Access Department is staffed 24 hours a day, 7 days a week, including weekends and holidays. An account is created for every visit, which starts the billing process. All demographic information is verified and updated at bedside, all consent forms and documentation is completed, and a quick verification for health insurance eligibility is performed. Any co-payment for the visit is collected upon discharge.

Outpatient Services

Patients with scheduled outpatient procedures check in at Patient Access, from 5:30 a.m. to 5:00 p.m. Monday through Friday (excluding holidays). Patient demographic information is verified and updated, and the proper consent forms and documentation are completed. The reregistered account is then activated and clinical staff is notified of the patient’s arrival.

Surgery Patients

Your Physician’s office will schedule your surgery for you. Prior to services you will be scheduled for your pre-operative services, at this time your chart will be completed and signatures obtained. On the date of your Surgery, please arrive to Patient Access to have your chart activated and to have a wrist band placed on your wrist. You will be escorted to the receiving department for your procedure.

Financial Services

The Patient Access Department has a Financial Counselor who identifies and assists patients who are unable to pay their estimated liability prior to treatments or who have large outstanding balances. This assistance includes linking patients to available funding sources such as State Medical Assistance programs or by assisting with the Financial Assistance program.

Quality Review

The Patient Access Department also has a Data Quality Coordinator who is responsible for resolving issues on the Previous Days Files, trending errors with insurance, Data Quality Audits, and Quality Assurance Audits.

Notice of Privacy Practice

Patient Rights and Responsibilities

Advance Directive - English

Advance Directive - Spanish