Pre-Registration and Insurance Verification Services 

Our Patient Access Office performs registrations for surgery, maternity, ER and selected outpatient services.  Members of the team will interview and register patients, verify insurance eligibility, benefits and obtain the necessary insurance authorizations.

The Patient Access Office is open Monday through Friday from 5:30 a.m. to 5 p.m.  If you have questions about your insurance benefits and authorization requirements prior to your hospital services, please call 951-290-4228.

After Hours Check-In

For after hours check-in, please come to the Emergency Department.

Maternity Pre-Registration

You may pre-register for you delivery Monday thru Friday between the hours of 8:00 a.m. to 4:00 p.m. at the Patient Access Office located in the hospital lobby.

Insurance and Self Pay

Your insurance coverage is a contract between you and your insurance company. Benefits will vary depending upon the type of insurance policy you carry.

Your co-pay, deductible, co-insurance and self-pay discounted rate, are due at the time of service. Payments can be made by cash, credit cards, personal check or EFT (Electronic Funds Transfer).


LLUMC-Murrieta is a Medicare/Medi-Cal provider. Medicare and Medi-Cal patients must present their current cards at the time of service. Medicare patients are requested to pay their deductible at the time of admission. If not paid, supplemental insurance eligibility must be verified. For Medicare patients scheduled for an outpatient service, Medicare requires us to check the diagnosis information your ordering physician has provided for the specific test or procedure. In some cases Medicare will not pay for a service because they feel the diagnosis does not support the need for the test or service requested by your physician.

Inpatient Admissions

Your physician will make the necessary arrangements for your admission to LLUMC – Murrieta and will notify you of the time you are scheduled to check in for your service. At the designated time, please stop at the Patient Access Office where a

representative will be waiting for you and will carefully guide you through the check in process. We will confirm your address, telephone number, place of employment and insurance information. Please have your insurance card(s) and proof of identification readily available. Financial arrangements for your care will be handled at this time if not previously done so. If your insurance does not cover the entire cost of your care, you will be asked to pay the remainder at the time services are rendered, or to work out special payment arrangements. You will be asked to review and sign forms required by State and Federal Regulations.

Financial Counseling Services

A financial counselor is available in the Patient Access office to assist patients who are unable to pay their estimated liability prior to treatments or who have large outstanding balances. This assistance includes linking patients to available funding sources such as State Medical Assistance programs or by assisting with the Financial Assistance program.